Return & Refund Policy
Return & Exchange
If any items you purchased fail to meet your expectation, including defective, damaged, not as described, you can ask for a refund or exchange within 14 days from the delivered day with our customer service email: firstname.lastname@example.org
If any items you purchased fail to meet your expectation, including defective, damaged, not as described, you can return them for a refund.
To be eligible for returns, please confirm that:
-Items to be returned remain unused, undamaged, unwashed, and in original packing with original label.
-You will pay for return shipping. For quality related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return.
Customers have 14 days from the date of receive to change your mind and return the items without explaining the reason and Emonaqueen.com has to issue a refund. You can request a return by contacting us at email@example.com. After receiving the return items, we will issue a refund back to customers' account.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
We’ll email you once processing your refund or exchange.
The refund will be returned in 7 business days after receiving your returns and after verification, please check your account.
There might be a little bit delay for your fund return request due to that we usually handle it in twice a week. Any question please contact us at firstname.lastname@example.org, we will reply you as soon as possible.
You can cancel your order before your item is shipped. Please contact us at email@example.com when you want to cancel your order.